Dodo Payments Merchant of Record Compliance

Refund, Cancellation & Subscription Policy

Effective Date: October 10, 2026 • Domain: workspaceguard.novabytelab.in

1. Free Audit Trial Before Purchase

Every Google Workspace domain receives a free initial discovery audit (`TRIALING` status) that displays the exact number of active Gmail exfiltration vectors and reclaimable suspended/dormant seats before any payment is required.

2. 1-Click Subscription Cancellation

Subscriptions are billed on a recurring monthly or annual cycle via Dodo Payments. Customers may cancel their subscription at any time with 1 click via the Subscription Portal or by contacting contact@novabytelab.in. Upon cancellation, no future renewals will be charged, and access remains active through the end of the paid billing period.

3. 14-Day ROI Guarantee & Refund Eligibility

If WorkspaceGuard fails to identify either (a) at least 2x your monthly subscription fee in reclaimable Google Workspace license waste or (b) active external email forwarding/delegation risks within your first 14 days of a paid subscription, and you have not executed bulk remediations or exported signed SOC 2 certificates, you may request a 100% full refund within 14 calendar days of the initial charge by emailing contact@novabytelab.in. Refunds are processed back to the original payment method via Dodo Payments within 5–7 business days.